Returns

We know that ordering online can be tricky! We will do our very best to help you select the right size from the beginning by offering sizing charts, videos and descriptions. If you are unsure of your size, please don't hesitate to ask! We want you to be satisfied and love your new items! 

Returns are eligible for STORE CREDIT ONLY within 30 days of purchase or delivery date. Return shipping is the responsibility of the customer. Returns past 30 days will not be accepted and will be sent back at the customers expense or donated. 

What can be returned?

- Items that are UNWORN & unwashed.
- Items free of perfume, dog hair, deodorant, cigarette smoke.
- Items purchased at regular price!

What cannot be returned?

- Items that have been worn or washed.
- Items that smell of perfume or cigarette smoke.
- Items with dog hair or deodorant.
- Graphic tees, bodysuits, swimwear, custom items, activewear such as sweatshirts, legging, sports bras
- Sale Items
- Clear the Rack sale items or Mystery Bag items
- Food items
- Jewelry
- Items purchased with store credit OR a discount code.

Gift Cards are exempt from being returned.

How to initiate a return?

Please email velvetpalmsboutique@gmail.com. Please DO NOT send back an item without first contacting us. Please include a print out of your order including your name. Returns may take up to 5 business days to process once we receive. 

How do I get store credit?

Store credit will be issued via email or direct message, in the form of a coupon code.

Updated on 2/12/21